What’s Buy Beauty’s return policy?
You may return any unopened merchandise (except skincare and haircare items) within 30 days of purchase. Returns must be unopened and undamaged in the original packaging.
You will receive a full refund less shipping costs.
How do I return a product I purchased at BuyBeauty.com?
Returning products to Buy Beauty is easy and hassle-free. Just log in to your account and print out your receipt. Place the receipt in a box with the unopened product and send back to:
145 51st St, Brooklyn, NY 11232
Returns must be received within 30 days from purchase.
Any shipping cost you incur to return the product to us will not be refunded.
If the product’s packaging is damaged or opened it cannot be returned.
We do not offer refunds or exchanges on skincare or haircare items due to health reasons. Please make your selections carefully.
What is the Buy Beauty Shipping Policy?
Standard shipping is FREE for all orders within the 48 contiguous states . (Yeah, pretty cool...we know)
$X.XX charge for all U.S. orders shipping outside the 48 contiguous states.
Standard Ground U.S. Shipping (2-5 business days)
Most packages arrive within 2-5 business days. (not a guaranteed service)
Express U.S. Shipping (2-3 business days guaranteed)
Excluding weekends. Not available to P.O. Boxes.
Express shipping guarantees your order will arrive within 2-3 business days.
How do I check the status of my order?
Simply log into your Buy Beauty account and click on order history. Once there, click on the particular order you are inquiring about to see where your order is.
Are all products on BuyBeauty.com 100% authentic?
All products on BuyBeauty.com are 100% Authentic Guaranteed.
All of the products showcased throughout the BuyBeauty.com website are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs.
Is the BuyBeauty.com website secure?
We are committed to your privacy and security. When you shop at BuyBeauty.com your security and privacy is 100% guaranteed. Your personal information is used to process your order, and BuyBeauty.com. will not share or exchange online information that you provide us with a third party unless you provide prior consent.
All transactions are 100% safe and secure. Order details are encrypted with Secure Socket Layer (SSL) by Norton, the highest rated antivirus and anti-malware software in the industry. To verify our Norton certificate click here.
Does BuyBeauty.com ship internationally?
Unfortunately BuyBeauty.com can only offer these great prices within the United States, so we do not ship internationally.
What is the difference between Pure Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
The difference is the concentration of oils in the fragrance. The highest concentration is in pure perfume (or parfum). Next would be Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne.
Eau De Toilette and Eau De Cologne are generally interchangeable, especially in Men's fragrances. The higher the concentration the longer your fragrance will last, and the less you need to apply.
How does BuyBeauty.com calculate sales tax?
State laws require that we collect applicable sales tax on orders shipped to addresses in the states of Illinois, Louisiana, Nevada, Washington, Georgia, Indiana, South Carolina, Iowa, Minnesota, New Jersey, New York, Connecticut, Massachusetts, Michigan, Maryland, Kentucky, Utah, and Wisconsin. All orders outside of these states will not be charged.
My fragrance has been discontinued, how do you still have it in stock?
We aim to please anybody who wants to buy a fragrance they love. Buy Beauty therefore stocks thousands of fragrances, some of which have been discontinued. Our buyers travel the globe purchasing entire inventories of hard to find or discontinued fragrances to store in our temperature and humidity controlled warehouse.
My perfume does not spray, nothing comes out, is it broken?
To get your fragrance spraying again please follow these instructions below:
- Hold one finger against the spray nozzle.
- Use your other finger to pump the spray 10-15x.
- Remove your finger from the spray nozzle.
- Pump the spray another 10-15x as needed.
- Allow the fragrance bottle to settle for 5-10 minutes.
Your fragrance bottle should be fully functional now! If you are still having problems, you can repeat steps 1-5. For further assistance, please contact us.